Privacy Policy

Welcome to Nuvacool. Your privacy and trust are extremely important to us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with us.

By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect different types of information to provide and improve our services:

a. Personal Information

When you place an order or contact us, we may collect:

• Full name

• Email address

• Phone number

• Billing and shipping address

b. Payment Information

We do not store your full payment details. Payments are securely processed through trusted third-party providers. However, we may collect limited billing details such as:

• Billing name

• Billing address

• Transaction ID

c. Automatically Collected Data

When you visit our website, we automatically collect:

• IP address

• Browser type and version

• Device type

• Pages visited and time spent

• Referral sources

d. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Improve website functionality

• Personalize user experience

• Analyze traffic and behavior

You can disable cookies through your browser settings.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process, confirm, and deliver your orders

• To communicate order updates and customer support

• To improve website functionality and user experience

• To personalize product recommendations

• To send newsletters, promotions, and updates (only if you opt-in)

• To prevent fraud and enhance security

3. Legal Basis for Processing (If Applicable)

We process your data based on:

• Your consent (for marketing communications)

• Contractual necessity (order fulfillment)

• Legal obligations

• Legitimate business interests (improving services and preventing fraud)

4. Sharing of Information

We do not sell your personal information. However, we may share your data with:

a. Service Providers

• Payment gateways

• Shipping and logistics partners

• Email marketing platforms

• Website analytics tools

b. Legal Authorities

If required by law, we may disclose your information to:

• Government authorities

• Law enforcement agencies

5. Data Retention

We retain your information only as long as necessary:

• To fulfill orders and legal obligations

• For record-keeping and dispute resolution

• For improving our services

6. Data Security

We implement strong security measures, including:

• SSL encryption

• Secure payment gateways

• Restricted access to personal data

Despite our efforts, no online system is completely secure.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Withdraw consent for marketing

• Request data portability

To exercise these rights, contact us at info@nuvocool.com

8. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices.

9. International Data Transfers

If you access our website from outside our operating region, your data may be transferred and processed in other countries with different data protection laws.

10. Children’s Privacy

Our products are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

11. Updates to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

12. Contact Information

If you have any questions regarding this Privacy Policy, please contact us:

• Email: contact@nuvacool.com

• Phone: +62 361 154874

Nuvacool – Nature’s calm, beautifully delivered